Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and condition. Please note that certain items, such as custom orders or final sale products, are not eligible for return.
Do you offer Ship-to-Store options?
Yes, we offer free shipping to any Bouclair store location. Simply select the 'Pick Up In-Store' option at checkout and wait for your notification email before heading to the store.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Bouclair gift cards.
How can I track my furniture delivery?
For large furniture items, our specialized carrier will contact you directly to schedule a delivery window. You can also track the status via the 'Order History' section in your account.
Are your products covered by a warranty?
Many of our furniture pieces come with a limited manufacturer's warranty covering structural defects. Please refer to the specific product page or contact our customer service team for detailed warranty information.